If you do not receive the pop-up letting you know that your documents have been uploaded successfully, you may need to perform the upload again via the following steps:
- Go to “Services”, select “Mortgage Insurance” and then select “Essent”.
- In Essent’s main MI Ordering screen in Encompass:
- Select the "Check Status/View Results" tab.
- Click the "Direct Document Upload" button.
- Select the applicable checkbox in the "Upload Documents for" section.
- Unselect the "Don't Wait to Upload" checkbox.
- Click the plus sign (+) button to reselect your documents.
- Select either "Browse from Computer" OR "Browse from Encompass eFolder" radio button.
- Once you have re-selected your documents, click "Continue".
- On Essent's Document Upload Management screen, click the "Send To Essent" button.
- Wait to ensure you receive the "File Uploaded Successfully pop-up message.
- When you receive this pop-up, your files have successfully been sent to Essent!