Support

When you are ready to submit or resubmit an Essent delegated order in Encompass, you will see the most recent Encompass-requested quote in the Quote ID fiel...

In Encompass TQL, select the checkbox labeled “Premium Financed” on the right side of the Essent screen. In Encompass Classic (EMN), select the checkbox l...

Once you’ve completed your document upload, you should receive a pop-up box that indicates we have received your documents. Unfortunately, your document upl...

If your loan has received either a Desktop Underwriter Approve/Eligible or Loan Product Advisor Accept/Eligible, we may not have received the loan’s AUS de...

We default to industry standard coverage requirements, as outlined here. If you think the coverage for your loan is inaccurate, click the green arrow icon b...

If you do not receive the pop-up letting you know that your documents have been uploaded successfully, you may need to perform the upload again via the foll...

If you receive an error message during your document upload process, take a screengrab of the message you receive (if possible) or take note of the message’...

Refer to your HFA/Affordable product guidelines to ensure that your loan scenario meets the eligibility requirements for your HFA/Affordable program. Once y...

The document upload process in Encompass is straight-forward & takes place completely within Encompass. However, if you run into an issue sending your d...